This privacy policy “Privacy Policy” including the applicable policies which are incorporated herein
by way of reference, along with any amendments / modifications made by the Company (as defined
below) at its sole discretion and posted on the Website (as defined below), forms an integral part of
our Terms of Use (“Terms of Use”) provided on this website. In addition to the terms stated in Terms
of Use, we are committed to protecting your privacy. We constantly review our systems and data to
secure your personal information. We will investigate any complaint or such actions with a view to
resolving such issues and may also initiate prosecuting and/or taking civil proceedings to recover
damages against those responsible. Any User (as defined below) who does not agree with any
provisions of the same is required to leave the website immediately. Should you disagree with this
Privacy Policy and still continue to access the website and provide your personal information, such
act would constitute your consent and accordingly, we disclaim all the liabilities arising therefrom.
1. Purpose
This Privacy Policy applies to your use of the domain name
https://curebay.com, and applications
for mobile, tablet and other smart devices and application program interfaces, if any, (collectively
referred to as “Website”), owned and operated by Curebay Technologies Private Limited a company
duly incorporated under the provisions of the Companies Act, 2013 (hereinafter, referred to as
“Curebay” or “We” or “Our” or “Us” or “Company”).
The Website is a platform that connects Users to the healthcare
providers and other key
ecosystem players (“Healthcare Providers”) to avail the services provided over the platform
(“Services”). The arrangement between the User and Curebay shall be governed in accordance with
this Privacy Policy and the Terms of Use. The Services would be made available to such natural
persons who have agreed to become buyers on the Website after obtaining due registration, in
accordance with the procedure as determined by Curebay, from time to time (referred to as “You” or
“Your” or “Yourself” or “User”, which terms shall also include natural persons who are accessing the
Website, merely as visitors and also the Healthcare Provides).
By accepting this Privacy Policy, You understand and agree to the
collection, use, sharing and
processing of information, as described herein. If You provide Curebay with personal information
about someone else, You confirm that they are aware that You have provided their information and
that they consent to Curebay’s use of their information according to this Privacy Policy. This Privacy
Policy applies to all the current and former visitors, users and others who access the Website.
For the purpose of providing the Services and for other purposes
identified in this Privacy Policy,
Curebay will be required to collect and host certain data and information of the Users, Curebay is
committed to protecting the personal information of the Users and takes all reasonable precautions
for maintaining confidentiality of the User’s personal information. This Privacy Policy has been
designed and developed to help You understand the following:
The type of personal information (including sensitive
personal data
or information) that Curebay
collects from the Users;
The purpose of collection, means and modes of usage of such
personal
information by Curebay;
How and to whom Curebay will disclose such information;
How Curebay will protect the personal information including
sensitive
personal data or information that is collected from the Users; and
How Users may access and/ or modify their personal
information.
This Privacy Policy shall apply to the use of the Website by all
Users/Healthcare Providers.
Accordingly, a condition of each User's use of and access to the Website and to the other Services
provided by Curebay to Users is their acceptance of this Privacy Policy. Every User/Healthcare
Provider is required to read and understand the provisions set out herein prior to submitting any
sensitive personal data or information to Curebay, failing which they are required to leave the
Website immediately.
This Privacy Policy is published in compliance of the (Indian)
Information Technology Act, 2000
and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian)
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data
or Information) Rules, 2011.
2. Method and manner of use of User information
A User may have limited access to the Website and utilize some of the
services provided by
Curebay without creating an account on the Website. Unregistered Users can access some of the
information and details available on the Website. In order to have access to all the features and
benefits on our Website, a User may be required to first create an account on our Website.
In order to use the facilities and services available on the Website,
the User may be required, from
time to time, to provide certain additional personal information after registration on the Website,
which information shall be collected only upon receiving the User’s express consent.
When You use our Website, we collect and store Your personal
information which is provided by
You from time to time. Our primary goal in doing so is to provide You a safe, efficient, smooth and
customized experience. This allows Us to provide services and features that most likely meet Your
needs, and to customize our Website to make Your experience safer and easier.
In order to enhance our ability to provide valuable services and
experiences to the User, We may:
automatically receive, collect and analyse Your location
information which may be accessed
through a variety of methods including, inter alia, GPS, IP address, and cell tower location; and
collect information pertaining to Your device and Your usage
thereof, including, inter alia, the
names of the other applications on Your mobile device and how You use them, information about
Your device, and information about Your use of features or functions on Your device.
3. Use of Information
Curebay will retain User Information only to the extent it is necessary to provide Product to the
Users. We may hold and retain the information collected by Us and when we no longer need Your
information collected, We will remove the same from our systems. If We keep the information for a
longer duration, it would be for the sole purpose to satisfy the legal, contractual or regulatory
obligations. The information which Curebay collects from You may be utilized for various business
and/or regulatory purposes including for the following purposes:
Registration of the User on the Website;
Purchase and delivery of products and service: We use your personal
orders to take and fulfil
order, deliver product and services, process payments, and communicate with You about orders,
products and services, and promotional offers.
Processing the User’s orders/ requests and provision of Services;
Completing transactions with Users effectively and billing for the
Services provided;
Complying with legal obligations;
Technical administration and customization of Website;
Ensuring that the Website content is presented to the Users in an
effective manner;
Dealing with requests, enquiries, complaints or disputes and other
customer care related activities
including those arising out of the Users’ request of the Website and all other general administrative
and business purposes;
Communicate any changes in our services or this Privacy Policy or the
Terms of Use to the Users;
Verification of identity of Users and perform checks to prevent
frauds; and
When You send an email message or otherwise contact Curebay through
its Website, Curebay
may use the information provided by You to respond to Your communication. Curebay may also
archive such information and/or use it for future communications with You to inform You regarding
updates, newsletters, offers, new services and promotions.
4. Sharing of Information
We will not use User information for any purpose other than in connection with the Website. We will
not rent, sell or share User information and will not disclose any of the User’s personally identifiable
information to third parties except Healthcare Providers and its representatives, unless:
it is pursuant to obtaining the User’s permission;
it is in connection with the services being rendered through the
Website;
it is to help investigate, prevent or take action regarding unlawful
and illegal activities; suspected
fraud, potential threat to the safety or security of any person, violations of Curebay’s terms and
conditions, or as defence against legal claims;
it is a case of special circumstances such as compliance with court
orders, requests/order, notices
from legal authorities or law enforcement agencies compel us to make such disclosure.
5. Information security
The information provided by the User is stored in access controlled
facilities with restricted access.
User information transmitted over the internet is protected through the use of encryption, using the
Secure Socket Layer (SSL) or equivalent protocols.
If a password is used to help protect User accounts and account
information, it is the
responsibility of the User to keep the password confidential. You have to ensure that You always log
out, before sharing the device with a third party and it is advised that the User utilize a service to
protect access to the User’s device.
We shall use generally accepted industry standards to protect the User
information submitted to
Us, both during transmission and upon receipt. However, please be advised that, no method of
transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, even
though We strive to use commercially acceptable means to protect User information, We cannot
guarantee its absolute security and Your use of the Website is at Your sole risk and discretion. We
also cannot warrant that such User information may not be misused in the event our safeguards and
protocols are breached by a malicious third-party. Further, We are not liable to nor can We fully
control the actions of other users with whom You may choose to share Your information.
The collection, usage, and sharing of User information by us shall be
in compliance with the
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data
or Information) Rules, 2011 and other applicable laws
6. User’s rights in relation to their personal information
If and when a User is desirous of having his/her name and other
details removed from our
records, immediately upon receiving the User’s written request to that effect We shall, subject to the
terms hereof, remove and/delete all such information subject to requirement under applicable laws.
Users can access, modify, correct and delete the personal information
provided by them which
has been voluntarily given by the User and collected by Curebay in accordance with this Privacy
Policy and Terms of Use.
You agree that You will not submit any false information or any
illegal or damaging content to the
Website. Curebay reserves the right to terminate access to or the ability to interact with the Website
in response to any concerns Curebay may have about false, illegal, or damaging content, or for any
other reason, in its sole discretion.
Curebay would like to make sure You are fully aware of all Your data
protection rights. Please
note that You shall have the sole ownership of Your personal information and by agreeing to this
Privacy Policy and the Terms of Use, You have authorised Curebay to process Your personal
information for the relevant purposes.
7. User’s Responsibility:
The User is responsible for maintaining the confidentiality of the
User's account access
information and password. The User shall be responsible for all uses of the User's account and
password, whether or not authorized by the User. The User shall immediately notify Curebay of any
actual or suspected unauthorized use of the User's account or password.
When the User uses social media platforms and communicates to Curebay
or about Curebayr, the
personal information and content You share is visible to other users and can be read, collected, or
used by other users. You are responsible for the personal information You choose to share or submit
in these instances. For example, if You list Your name and email address in a social media post, that
information is public. Please take care while using these features.
8. Note For Healthcare Providers:
As part of the registration as User as well as the application
creation and submission process that
is available to Healthcare Providers on Curebay, certain information, including personal information
or sensitive personal data or information is collected from the Healthcare Providers.
All the statements in this Privacy Policy apply to all Healthcare
Providers, and all Healthcare
Providers are therefore required to read and understand the privacy statements set out herein prior
to submitting any personal Information or sensitive personal data or information to Curebay, failing
which they are required to leave the Services, including the Website immediately.
Healthcare Providers’ personally identifiable information, which they
choose to provide to
Curebay, is used to help the Healthcare Providers describe and identify themselves. This information
is exclusively owned by Curebay You will be the owner of your information and you consent to
Curebay collecting, using, processing and/or disclosing this information for the purposes hereinafter
stated. Curebay may use such information for commercial purposes and in an aggregated or nonpersonally
identifiable form for research, statistical analysis and business intelligence purposes, and
may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or
nonpersonally identifiable form to third parties and affiliates. Curebay also reserves the right to use
information provided by or about the Healthcare Providers for the following purposes:
Publishing such information on the Website.
Contacting Healthcare Providers for offering new products or
services.
Contacting Healthcare Providers for taking product feedback.
Analyzing anonymized practice information including financial,
and inventory information for
commercial use.
Curebay automatically enables the listing of Healthcare Providers’
information on its Website for
the Services listed on its platform. The Healthcare Providers information listed on Website is
displayed when Users search for Healthcare Providers on Website, and the Healthcare Providers
information listed on Website is used by Users to request for services/appointments. Any personally
identifiable information of the Healthcare Providers listed on the Website is not generated by
Curebay and is provided to Curebay by Healthcare Providers who wish to enlist themselves on the
Website, or is collected by Curebay from the public domain. Curebay displays such information on its
Website on an as-is basis making no representation or warranty on the accuracy or completeness of
the information. As such, we strongly encourage Healthcare Providers s to check the accuracy and
completeness of their information from time to time, and inform us immediately of any
discrepancies, changes or updates to such information. Healthcare Providers will, however, take
reasonable steps to ensure the accuracy and completeness of this information
9. Link to Third Party Websites:
We may include third-party links to other websites and apps. We have
no control over these
websites and they are subject to their own terms of use and privacy policies. As such, we do not
By using the services, you agree that we will not be liable for any
damage or loss caused by your
use of or reliance on any content, advertising, products, or other materials on or available from these
third party websites.
10. Applicability:
Notwithstanding anything to the contrary contained in this Privacy
Policy and/or the Terms of
Use, in case of any conflict between any terms of this Privacy Policy and/or the Terms of Use and/or
and any other agreement that You may enter into with Curebay for availing the services, the terms of
the agreement executed with Curebay shall prevail at all times.
This Privacy Policy shall be supplementary to Curebay’s Terms of Use.
Words and expressions
used in this Privacy Policy but not defined herein shall have the meanings ascribed to them in the
Terms of Use. To the extent any provision of this Privacy Policy does not conflict with the Terms of
Use, the Terms of Use shall apply to this Privacy Policy. In the event of any conflict between this
Privacy Policy and the Terms of Use, the interpretation placed by Curebay shall be final and binding
on You.
11. Grievance Officer
In accordance with Information Technology Act 2000 and rules made there under, the name and
contact details of our Grievance Officer are provided below: