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RETURN AND REFUND POLICY

Our Policy for the return and refund shall be as follows:

  1. We strive to deliver correct medicines/items in the right/undamaged condition every time the customer places an order. We strongly recommend that you check the condition of the delivered products at the time of delivery and get back to us if there are any discrepancy.

  1. If your order is eligible for a return, you can raise a return request within 48 hours from the time of delivery subject to review and verification by CureBay team. No return of damaged products is possible once part or whole of the product has been used.

  1. To raise the return request and return an item, you can call our help desk at customer support numbers and email ids mentioned in the website

  1. Items are eligible for a return exclusively under the following circumstances:

  1. Refunds and timelines:

Cancellation and Refund Policy


Our Policy for the cancellation and refund shall be as follows:

  1. Patients can cancel sevices already booked and paid prior to 48 hours of the expected delviery of goods of services. In such a case the customer can get full refund unless cancellation charges are deducted by the Healthcare Provider.

  1. In case where the User, does not show up for the appointment booked with a Healthcare Provider, without cancelling the appointment beforehand, there will not be any refunds..

  1. If you have any questions about our Cancellation and Refund Policy or your expected refunds, please contact us at our customer support numbers mentioned in the website.

Shipping Policy

  1. The shipping of goods will be limited to Pharmacy products. The timelines of the shipping will be as per timelines mentioned during time of placing the order. The expected timelines will be 4 hours to 96 hours depending on the location of delivery.

Pricing Notes

  1. The Pricing for every individual service will be available in the ecommerce portal. The prices will vary for service to service and transaction to transaction

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You can reach us at contact@curebay.com

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